Metrics, Service Level Agreement (SLA), and Outsourcing
Job Descriptions

order SLA Job Descriptions


Metrics SLA Outsourcing Job Descriptions

Metrics, Service Level Agreement (SLA) & Outsourcing Job Descriptions

IT organizations turn to outsourcing in order to reduce costs, to offload application maintenance, offload help desk operations, or obtain expertise. The typical outsourcing engagement  is governed by a contract setting the terms and conditions between the client and outsourcer for the duration of their relationship. To measure whether that relationship is working, and how well, Service Level Agreements are established.

A Service Level Agreement (SLA) is a critical component of any outsourcing project. It defines the boundaries of the project in terms of the functions and services that the service provider will give to its client, the volume of work that will be accepted and delivered, and acceptance criteria for responsiveness and the quality of deliverables.

At the heart of an effective SLA are performance metrics and they are driven by key members of the IT staff.  The tasks associated with that are included in the job descriptions in this bundle.

  • Chief Data Officer
  • Chief Experience Officer
  • VP Administration
  • VP Strategy and Architecture
  • Digtal Brand Manager
  • Director IT Management and Control
  • Manager Contracts and Pricing
  • Manager Controller
  • Manager KPI Metrics
  • Manager Metrics
  • Manager Outsourcing
  • Manager Service Level Reporting
  • Manager Social Networking
  • Manager Vendor Management
  • Key Performance Indicator Analyst
  • Metrics Measurement Analyst
  • Quality Measurement Analyst
  • SEO Specialist
  • System Administrator Linux
  • System Administrator Unix
  • System Administrator Windows
  • Wi-Fi Network Administrator
Order KPI Metrics Job Descriptions

Several preset bundles are listed below:

 

order e-commerce job descriptions E-Commerce, Wireless, & Internet Management Job Description Bundle

E-commerce, wireless and Internet activities now take up over 50% of the focus of the IT function.  There are new positions and new responsibilities for existing positions.  The need to have up-to-date job descriptions is required to meet the objectives of both industry standards and mandated requirements.

The 21 job descriptions in the e-Commerce, wireless, and Internet job descriptions bundle have been developed to meet those needs.  Each job description has been reviewed with PCI-DSS, Sarbanes-Oxley, HIPAA, and ISO in mind.  Industry experts agree that these job descriptions are the most comprehensive ones available today.  In addition to being practical and easy to use, they meet the needs of industry standards and requirements.

  • Chief Experience Officer
  • Digital Brand Manager
  • Director e-Commerce
  • Manager Blockchain Architecture
  • Manager Disaster Recovery and Business Continuity
  • Manager Internet Systems
  • Manager Point of Sale
  • Manager Record Administration
  • Manager Security and Workstations
  • Manager Transaction Processing
  • Manager Video and Website Content
  • Manager Wireless Systems
  • e-Commerce Coordinator
  • PCI-DSS Administrator
  • Record Management Coordinator
  • SEO Specialist
  • System Administrator – Linux
  • System Administrator - UNIX
  • System Administrator – Windows
  • Web Analyst
  • Web 3 Analyst
  • Web 3 Developer
  • Web Site Designer
  • Webmaster
  • Wi-Fi Network Administrator

 Order EA job DescriptionsEnterprise Architecture Job Description Bundle

Enterprise Architecture has become a common practice for large IT organizations. For the first time there is a methodology to encompass all of the various IT aspects and processes into a single practice. However, realizing the full potential of enterprise architecture can be challenging. There are many aspects to enterprise architecture, including architecture planning, governance, taxonomies and ontologies, all of which impact its success. Without the right guidance, tools, frameworks and methodologies EA can quickly become unwieldy.

To support enterprise architecture many of the key positions have to assume new roles and responsibilities.  The 17 job descriptions below have been modified to reflect these new requirements are are a must for any enterprise that is moving in direction of enterprise architecture. 

The enterprise architecture job descriptions included in this bundle are:

  • Vice President Strategy and Architecture
  • Chief Experience Officer
  • Chief Information Officer- CIO
  • Chief Compliance Officer – CCO
  • Chief Digital Officer
  • Chief Mobility Officer (CMO)
  • Chief Security Officer – CSO
  • Chief Technology Officer – CTO
  • Manager Change Control
  • Manager Competitive Intelligence
  • Manager Database
  • Manager DevOps
  • Manager Enterprise Architecture
  • Manager Sarbanes-Oxley Compliance
  • Manager Video and Website Content
  • Manager Web Content
  • Project Manager Enterprise Architecture
  • Capacity Planning Supervisor
  • Change Control Supervisor
  • Cloud Computing Architect
  • Database Administrator
  • Enterprise Architect
  • PCI-DSS Coordinator
order DRP Job Descriptions    Disaster Recovery Planning Management Job Description Bundle

 

Preparation for Disaster Recovery / Business Continuity in light of SOX has two primary parts. The first is putting systems in place to completely protect all financial and other data required to meet the reporting regulations and to archive the data to meet future requests for clarification of those reports. The second is to clearly and expressly document all these procedures so that in the event of a SOX audit, the auditors clearly see that the DRP exists and will appropriately protect the data.

The processes of Disaster Recovery Planning (DRP) and Business Continuity Planning (BCP) impact many areas within the enterprise. A number of members of the IT function have direct input into Disaster Recovery and Business Continuity Planning are members of the DRP and BCP team and as such their job descriptions reflect those specific responsibilities.

  • Chief Information Officer
  • Chief Compliance Officer
  • Chief Digital Officer
  • Chief Experience Officer
  • Chief Mobility Officer
  • Chief Security Officer
  • VP Strategy and Architecture
  • Digital Brand Manager
  • Director Disaster Recovery and Business Continuity
  • Director e-Commerce
  • Director Media Communications
  • Manager Database
  • Manager Disaster Recovery and Business Continuity
  • Manager Disaster Recovery
  • Manager Media Library Support
  • Manager Record Administration
  • Manager Site Management
  • Manager Social Networking
  • Capacity Planning Supervisor
  • Disaster Recovery Coordinator
  • Disaster Recovery - Special Projects
  • Pandemic Coordinator

order Metrics job descriptions    Metrics, Service Level Agreement (SLA) & Outsourcing Job Descriptions

IT organizations turn to outsourcing in order to reduce costs, to offload application maintenance, offload help desk operations, or obtain expertise. The typical outsourcing engagement  is governed by a contract setting the terms and conditions between the client and outsourcer for the duration of their relationship. To measure whether that relationship is working, and how well, Service Level Agreements are established.

A Service Level Agreement (SLA) is a critical component of any outsourcing project. It defines the boundaries of the project in terms of the functions and services that the service provider will give to its client, the volume of work that will be accepted and delivered, and acceptance criteria for responsiveness and the quality of deliverables.

At the heart of an effective SLA are performance metrics and they are driven by key members of the IT staff.  The tasks associated with that are included in the job descriptions in this bundle.

  • Chief Data Officer
  • Chief Experience Officer
  • VP Administration
  • VP Strategy and Architecture
  • Digtal Brand Manager
  • Director IT Management and Control
  • Manager Contracts and Pricing
  • Manager Controller
  • Manager KPI Metrics
  • Manager Metrics
  • Manager Outsourcing
  • Manager Service Level Reporting
  • Manager Social Networking
  • Manager Vendor Management
  • Key Performance Indicator Analyst
  • Metrics Measurement Analyst
  • Quality Measurement Analyst
  • SEO Specialist
  • System Administrator Linux
  • System Administrator Unix
  • System Administrator Windows
  • Wi-Fi Network Administrator

order security management job descriptions    Security Management Job Description Bundle

Modern organizations have a huge challenge on their hands, on a scale unlike anything they have seen. They must “secure” the organization in the face of increasing complexity, uncertainty, and interconnection brought about by an unprecedented reliance on technology to accomplish their mission. They must also stay mindful of the regulations as legislators discover the importance of security.  Some of the challenges that organizations must overcome to be successful in this environment are based on the roles that individuals within the enterprise play. 

These job descriptions defines ways in which a change in responsibilities are the impetus for an emerging mission-driven approach to security.

  • Manager Network Services
  • Manager Security and Workstations
  • Manager Training - Documentation
  • Manager Voice and Data Communication
  • Manager Wireless Systems
  • Identity Management Protection Analyst
  • Information Security Analyst
  • Network Security Analyst
  • System Administrator - Linux
  • System Administrator - Unix
  • System Administrator - Windows
  • Wi-Fi Administrator


order salary survey job descriptions   Salary Survey Job Description Bundle ( link to detail page )

order    324 Internet and IT Job Descriptions     For complete list click here