| SKU / Product | Price | Order Now |
| P-02005 / Metrics for the Internet, IT, and Service Management (PDF) | $599.00 | |
The Metrics for the Internet, Information Technology, and Service Management is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
The metrics cover all areas of the Internet and Information Technology -- including WIRELESS metrics. In addition, there are industry specific examples for financial services, distribution, manufacturing, education, entertainment, government, hospitality, insurance, medical, real estate and retail. | | |
| SUB-028 / Update Service - Metrics for the Internet, Information Technology, and Service Management HandiGuide® | $379.00 | |
Update Service - Metrics for the Internet, Information Technology, and Service Management HandiGuide® will provide 12 months of updates to the Metrics for the Internet, Information Technology, and Service Management HandiGuide® from the date of this transaction.
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| R-00148 / IT Cost Control - Metrics - SLA - ITSM - Platinum Edition | $1,999.00 | |
IT Cost Control - Metrics - SLA - ITSM Platinum Edition includes:
1. Metrics for the Internet, Information Technology and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
2. Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
3. IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
4. 220 IT Job Descriptions (Word) from the IT Position Description HandiGuide.
5.IT Salary Surveyfor 73 positions in all major metro areas in the US and Canada.
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| SUB-050 / Update Service - IT Cost Control - Metrics - SLA - ITSM Platinum Edition | $799.00 | |
Update Service - IT Cost Control - Metrics - SLA - ITSM Platinum Edition will provide 12 months of updates to the kit from the date of this transaction.
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| R-00129 / IT Cost Control - Metrics - SLA - ITSM - Gold Edition | $1,599.00 | |
IT Cost Control - Metrics - SLA - IT Service Management Tool Kit includes:
1. Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
2. Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
3. IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
4. Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are: VP Administration; VP Strategy and Architecture; Director IT Management and Control;
Manager Contracts and Pricing; Manager Controller; Manager Metrics; Manager Outsourcing; Manager Service Level Reporting;
Metrics Measurement Analyst; Quality Measurement Analyst; System Administrator Unix; and System Administrator Windows.
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| SUB-040 / Update Service - IT Cost Control - Metrics - SLA - ITSM Gold Edition | $699.00 | |
Update Service - IT Cost Control - Metrics - SLA - ITSM Gold Edition will provide 12 months of updates to the kit from the date of this transaction.
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| R-00147 / IT Cost Control - Metrics - SLA - ITSM - Silver Edition | $1,199.00 | |
IT Cost Control - Metrics - SLA - ITSM Silver Edition includes:
1. Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
2. Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format.
3. IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
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| SUB-049 / Update Service - IT Cost Control - Metrics - SLA - ITSM Silver Edition | $659.00 | |
Update Service - IT Cost Control - Metrics - SLA - ITSM Silver Edition will provide 12 months of updates to the kit from the date of this transaction.
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| R-00146 / IT Cost Control - Metrics - SLA - ITSM - Standard Edition | $899.00 | |
IT Cost Control - Metrics - SLA - ITSM Standard Edition includes:
1. Metrics for the Internet, Information Technology, and Service Management (PDF) is over 300 pages, defines 540 objective metrics, and contains 83 Metric reports that show over 220 objective metrics. An Adobe PDF document with electronic bookmarks
2. IT Service Management Policy Template (Word) is an 88 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
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| SUB-048 / Update Service - IT Cost Control - Metrics - SLA - ITSM Standard Edition | $399.00 | |
Update Service - IT Cost Control - Metrics - SLA - ITSM Standard Edition will provide 12 months of updates to the kit from the date of this transaction.
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| R-00107 / IT Service Management SOA Policy Template (PDF) | $499.00 | |
IT Service Management Policy Template (PDF) is a 130 page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. This template is ITIL compliant It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form.
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| R-00038 / Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle (Word/PDF) | $349.00 | |
Metrics, Service Level Agreement (SLA) and Outsourcing Job Description Bundle includes 12 full job descriptions in WORD and PDF formats. They are:
1. VP Administration
2. VP Strategy and Architecture
3. Director IT Management and Control
4. Manager Contracts and Pricing
5. Manager Controller
6. Manager Metrics
7. Manager Outsourcing
8. Manager Service Level Reporting
9. Metrics Measurement Analyst
10. Quality Measurement Analyst
11. System Administrator Unix
12. System Administrator Windows
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| P-00872 / Service Level Agreement Policy Template and Sample Metrics (Word/PDF) | $499.00 | |
Service Level Agreement Policy Template (Word/PDF) defines a three tier environment and specific SLAs metrics that are both internally and externally focused. The sample contain over 70 metrics presented graphically in PDF format plus a Word Format job description for Directory IT Management and Control.
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| R-00554 / Salary Survey 2010 (PDF) | $249.00 | |
The 2010 IT Compensation Survey draws on data collected throughout the year by extensive internet-based and completed survey forms sent to businesses throughout the United States and Canada. The survey data reflects IT salaries in 78 major cities in the United States as well as 23 cities in Canada. This data was compiled in June 2010. The report is over 160 pages long and the data is provided in Adobe Acrobat format.
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