Practical Guide for IT Outsourcing
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The Practical Guide for IT Outsourcing is delivered electronically in WORD and/or PDF format.  Included is a 3 page Job Description for the Manager Outsourcing. Sarbanes-Oxley issues addressed directly.  Included is an ISO 27001 and ISO 27002 audit program.

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The guide is 133 packed pages and includes everything needed to plan for, negotiate, and manage an outsourcing process within an enterprise.  The electronic document includes:

  • Outsourcing Management Standard Overview of outsourcing, Service Level Agreements and responsibilities.
  • Outsourcing Policy Standard Policy that can be used to determine when outsourcing is an option.
  • Outsourcing Approval Standard Process which can be used in approving an outsourcing agreement.  Includes a process flow chart on steps to a successful outsourcing agreement.
  • Sample Service Level Agreement Includes a several sample service level agreements.
  • Service Level Agreement Metrics Definition of over 150 metrics presented in 18 tables that can be used to manage an outsourcing vendor.
  • Outline for Contract Negotiation  Over 17 pages which issues to be addressed including service to be provided, service level requirements, term of the agreement, enterprise's facilities, enterprise's equipment (owned/leased), intellectual property, third party service providers, IT application project (current / future), responsibilities, training and conversion to mention a few.
  • Base Case Development Detail listing of factors to include
  • Mutual Non-Disclosure Template Template that can be used to create an enterprise's own document for use with outsourcing vendors.
  • Job Description for Manager Outsourcing (3 pages long)
  • Business & IT Impact Questionnaire - Inventory and assess all application - addresses Sarbanes-Oxley Compliance issues.
  • ISO 27001 & 27002 Security Process Audit Checklist
  • HIPAA Audit Program Guide

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