ITIL Compliant
Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information
The
IT Service Management Policy Template is a 150 page
document that contains policies, standards, procedures
and metrics. Topics included in the tempate are:
Service Requests Policy
Service Request Standard
Help Desk Policy
Help Desk Standards
Help Desk Procedures
Help Desk Service Level Agreement
Change Control Standard
Change Control Quality Assurance Standard
Change Control Management Workbook
Documentation Standard
Application Version Control Standard
Version Control Standard
Internet, e-Mail and Electronic Communication Policy
Blog & Personal Web Site
Policy
Travel and Off-Site
Meeting
Sensitive Information
Policy
In addition, the ITSM template includes the
Business and IT Impact Questionnaire, a Change Control
Request Form and an Internet Use Approval Form. It conforms
with ITIL.
The template can be purchased by
itself or with supporting job descriptions. We do
provide an update service for the template as it is
modified. You can see a full table of contents and
some sample pages by clicking on the link below.
IT Service Management - Service Oriented Architecture Template - Standard Edition includes:
IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
IT Service Management - Service Oriented Architecture Template - Silver Edition includes:
IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
IT Service Management full multi-page job descriptions in MS WORD .docx and PDF formats
Director Sarbanes-Oxley Compliance
Manager Change Control
Manager Customer Service Center
Manager Help Desk Support
Manager Metrics
Manager Quality Control
Manager Service Level Reporting
Manager User Support
Capacity Planning Supervisor
Change Control Analyst
Change Control Supervisor
Help Desk Analyst
Metrics Measurement Analyst
Quality Measurement Analyst
IT Service Management - Service Oriented Architecture Template - Gold Edition includes:
IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
260 IT full multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.
IT Service Management -Service Oriented Architecture Template - Platinum Edition includes:
IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.
260 IT full multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.
Internet and IT Job Descriptions HandiGuide - Over 750 pages in PDF format. PLUS up to 5 custom job descriptions when Job Content forms are provided to us within 30 days of purchase.
