IT Service Management

ITSM - SOA Policy Template

 

ITIL Compliant
Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

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The IT Service Management Policy Template is a 150 page document that contains policies, standards, procedures and metrics.  Topics included in the tempate are:

      • Service Requests PolicyITIL
      • Service Request Standard
      • Help Desk Policy
      • Help Desk Standards
      • Help Desk Procedures
      • Help Desk Service Level Agreement
      • Change Control Standard
      • Change Control Quality Assurance Standard
      • Change Control Management Workbook
      • Documentation Standard
      • Application Version Control Standard
      • Version Control Standard
      • Internet, e-Mail and Electronic Communication Policy
      • Blog & Personal Web Site Policy
      • Travel and Off-Site Meeting
      • Sensitive Information Policy

In addition, the  ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.

The template can be purchased by itself or with supporting job descriptions.  We do provide an update service for the template as it is modified.  You can see a full table of contents and some sample pages by clicking on the link below.

IT Service Management - Service Oriented Architecture Template - Standard Edition includes:

  • IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.

IT Service Management - Service Oriented Architecture Template - Silver Edition includes:

  • IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.

  • IT Service Management full multi-page job descriptions in MS WORD .docx and PDF formats
    • Director Sarbanes-Oxley Compliance
    • Manager Change Control
    • Manager Customer Service Center
    • Manager Help Desk Support
    • Manager Metrics
    • Manager Quality Control
    • Manager Service Level Reporting
    • Manager User Support
    • Capacity Planning Supervisor
    • Change Control Analyst
    • Change Control Supervisor
    • Help Desk Analyst
    • Metrics Measurement Analyst
    • Quality Measurement Analyst

IT Service Management - Service Oriented Architecture Template - Gold Edition includes:

  • IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.

  • 260 IT full multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.

IT Service Management -Service Oriented Architecture Template - Platinum Edition includes:

  • IT Service Management Policy Template(Word) is a 140 plus page document that contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, service requests, blog / personal web site, and travel and off-site meetings. It also contains a Change Request Form, Business and IT Impact Questionnaire, and an Internet Use Approval Form. This Template is ITIL compliant.

  • 260 IT full multi-page job descriptions in MS WORD .docx format. These multi-page job description include all of the job description in the Silver Edition, all come as individual files using long file names and are easily modified.

  • Internet and IT Job Descriptions HandiGuide - Over 750 pages in PDF format. PLUS up to 5 custom job descriptions when Job Content forms are provided to us within 30 days of purchase.

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