XML Feed

Feed
Description

 

IT Service Management

ITSM - SOA Policy Template
ITIL Compliant
Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information

 

The IT Service Management Policy Template is a 130 page document that contains policies, standards,  procedures and metrics.  Chapter of the template include:

  • Service Requests PolicyITIL

  • Service Request Standard

  • Help Desk Policy

  • Help Desk Standards

  • Help Desk Procedures

  • Help Desk Service Level Agreement

  • Change Control Standard

  • Change Control Quality Assurance Standard

  • Change Control Management Workbook

  • Documentation Standard

  • Application Version Control Standard

  • Version Control Standard

  • Internet, e-Mail and Electronic Communication Policy

  • Blog & Personal Web Site Policy

  • Travel and Off-Site Meeting

  • Sensitive Information Policy

In addition, the  ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.

The template can be purchased by itself or with supporting job descriptions.  We do provide an update service for the template as it is modified.  You can see a full table of contents and some sample pages by clicking on the link below.

  Standard
 Edition
Silver Edition Gold
Edition
Platinum
Edition
ITSM - SOA Template Word X X X X
ITSM - SOS 14 Job Descriptions   X X X
210 IT and Internet Job Descriptions     X X
IT & Internet Position Description HandiGuide       X

The ITSM Job bundle contain the following 14 job descriptions:

1. Director Sarbanes-Oxley Compliance
2. Manager Change Control
3. Manager Customer Service Center
4. Manager Help Desk Support
5. Manager Metrics
6. Manager Quality Control
7. Manager Service Level Reporting
8. Manager User Support
9. Capacity Planning Supervisor
10. Change Control Analyst
11. Change Control Supervisor
12. Help Desk Analyst
13. Metrics Measurement Analyst
14. Quality Measurement Analyst

 

 

 

 

Site Map

HTML News

 
Merger of HP and EDS Will Eliminate Thousands of Jobs in India -

With the acquisition of EDS by HP there will be a reduction in the number of IT service jobs.  That will have a large impact on Outsources.  There are over 137,000 EDS jobs, with almost 25,000 in India, and many of those jobs will be eliminated in a consolidation and automation of the combined companies data centers. 

 

IT Salary Data  IT Job Descriptions   IT Hiring Kit

Salary Survey Participate

 

The elimination of jobs will put more pressure on outsource providers as there will be a surplus of employees who will be out of work.

 

In the 1970s that occurred in the US and that drove a recession.  The question is will that be good for the US job market or not.  Only time will tell.

- more info
 
 
Encryption is a must to meet mandated requirement -

Encryption

The California privacy protection act, SB 1386, which is a model for many states including New York, exempts companies that can prove lost data was encrypted from the requirement that they notify consumers. When mobile data is encrypted, thieves hoping for gold bars of valuable data are left instead with a solid, impenetrable and useless brick.

 

Encryption

 When protecting data on mobile computers, companies have two primary choices:

  • File and Folder Encryption: This type of technology allows users to encrypt sensitive files themselves.
  • Whole-Disk Encryption (Full-Disk Encryption): Centrally managed, this process relies on software and hardware products.
- more info
 
 
Over 25% of All Enterprises Faced a Disaster in the Last 5 Years -

Janco has found that more than a 26% of its client firms have faced some sort of a disaster over the past five years.  CIOs need to convince executives in their enterprise to invest in business continuity and disaster recovery systems. CIO need to effectively communicate that business continuity and disaster recovery planning is not just an insurance policy.

CIOs know their systems are vulnerable and they want to do something about it. In these tough economic times, it is hard to get funding for business continuity and disaster recovery. CIOs who tie business continuity and disaster recovery planning to mandated compliance needs are more successful in obtaining the necessary funding.

Many of these same companies consider disaster recovery investment as a rolling upgrade that consistently augments existing infrastructure and application investments rather than a one-time event that can be delayed.

In one research study by another firm many CIOs blamed disasters on non-natural disruptions and incidents. The data shows that 42% of the firms surveyed said power failure was the most common cause of declared disasters and downtime, while 32% cited hardware failure, and 21% cited network failure.

- more info
 
 
LoJack for Laptop Systems Soon to be a Reality -

Absolute Software Corporation is collaborating with Intel to integrate its Computrace asset management, data protection, and theft recovery technology and services into Intel's Anti-Theft Technology (ATT). The technology will be a key component of Intels Anti-Theft Technology (ATT) to be delivered on the upcoming Centrino processor platform later this year.

Security

Absolute is known for its Computrace LoJack for Laptop system, which is currently available and has been responsible for the recovery of over 6,000 stolen notebook computers, including Macs, since it debuted. Additional products in the Computrace family can add comprehensive laptop management features such as IT asset management, remote data delete and software license management.

Security Audit

For more than a decade, Absolute Software has single-handedly created and developed the market for BIOS-persistent, Internet-based tracking of mobile computers. Computrace is also capable of remotely deleting data and physically recovering lost or stolen computers -- assisting customers in complying with data privacy regulations, said the CEO of Absolute Software.

- more info
 
 
Since IBM in the 60s Vendor Have Helped to Recruit Staff for Customers -

Many vendors offer free headhunting services to customers, fulfilling what is often an acute need.  They achieve two goals with that effort: first they do a favor for both the customer and the employee who is hired; and second they have some in the employ of their customer who will not be reluctant to push some business their way.

IT Salary Data  IT Job Descriptions IT Hiring Kit

A small group of solution providers in recent years has started a for fee headhunting serivice. Though playing headhunter was not exactly in their original business plans, these solution providers have tackled recruitment as another service for their customers.

- more info
 
 
What is the True Cost of Data Loss -

(Symantec) Information drives a business. The success and viability of that information hinge on an administratorÂ’s ability to protect its integrity while keeping it available throughout the enterprise at all times. However, the exponential growth rate of data volumes; shrinking backup windows; the demand for more effective change management; and the need for fast, reliable recovery create stiff challenges for disaster recovery efforts. TodayÂ’s solutions must offer best-of-breed data protection and system recovery. An essential part of such a solution is granular data protection. Businesses cannot afford to waste valuable time and resources restoring a complete data volume or database when all a user needs is a single file or email message.

Disaster Planning AuditTo calculate the annual loss expectancy (ALE) of an asset, you use the quantitative risk analysis method. This calculation is determined by first figuring the annual ra te of occurrence (ARO) and the single loss expectancy (SLE).

Once those values are known, ARO x SLE = ALE. Suppose the SLE is US$35,000, and the ARO is 12 (i.e., the cost of the server being down for a day is US$35,000, and this attack happens once every month). In this example, US$35,000 x 12 = US$420,000 per machine.

Cost of Asset Loss

To protect your financial viability, you need to be able to perform data restoration and bare metal system recoveries more efficiently and faster than ever.   

Security Audit ProgramWith Continuous Data Protection added to your data protection efforts, you can take advantage of application data protection in remote offices while reducing costs and minimizing the IT workload. Continuous Data Protection helps eliminate the hassle and expense of tape-based backups at remote sites by replicating data from remote office servers to a central location at the corporate office, where data can be reliably backed up and stored. Centralizing backups minimizes the costs associated with hardware, media, and administration investments at remote offices.

- more info
 
 
Many are not ready for VoIP - It’s safe to say Internet Protocol (IP) telephony has arrived as a feasible communications technology for business. And for good reason. Now that the telecom industry has had time to refine it and more organizations are deploying it, IP telephony is delivering on its VoIPclaims of reducing calling costs, simplifying administration, and providing greater communications flexibility with software applications taking the place of traditional hardware systems. IT chiefs and corporate level decision-makers also are looking more closely at IP telephony as voice quality continues to improve, and as organizations that use IP continue to consistently reach the “Five 9’s” level of reliability with 99.999% system uptimes.

But perhaps the most compelling argument for implementing IP telephony is that Private Branch Exchange (PBX) telephone systems — the systems the business world has used the last 30+ years to generate calls — are expected to be near extinction by year-end 2008. Gartner, Synergy, Forrester and other industry analysts made that prediction as early as 2003, and their collective forecast is coming true as a number of PBX manufacturers announce plans to cease development and support of their PBX products. IP telephony, after all, is forcing their hand. Compared to IP’s standards-based software approach and ability to converge voice on a data network, traditional proprietary PBX systems are more difficult to integrate with an organization’s business applications and business rules, and have increasingly become more expensive to maintain or update.
- more info
 
 
Wireless policy is critical to meet mandated requirements -

Wireless security is critically important. If the wireless device of an executive slipped out of his briefcase while in a taxi cab, all of your critical data and statistics could be exposed.

Wireless PolicyWith wireless security, a single point of control is needed so IT can manage how users interact with your systems. This point of control must sit behind the corporate firewall. Make sure you have the ability to mandate passwords for users, the ability to wipe data from the device remotely, as well as the ability to lock the device remotely. Being able to establish settings through policies or parameters and providing robust control across all devices is extremely important to corporate security.

End-to-end security is a top priority for most companies and government organizations. IT departments also need to be concerned about exposure to viruses, denial of service attacks and malware. Organizations need to ensure that their wireless platform meets appropriate standards to protect their corporate systems and data.

All transmissions from the wireless device to servers behind the corporate firewall should be secure from end to end. Think about confidentiality, integrity and authenticity. Confidentiality is typically achieved using advanced encryption. Integrity ensures a message has not been tampered within transit. Authenticity allows the recipient to identify the sender and trust that the sender actually sent the message.

For additional application security, features such as code-signing can ensure that every application loaded onto a device is tied to an author, which locks out potentially malicious or unauthorized applications. System administrators, once again, should be able to maintain control by setting an IT policy that blocks third-party applications from being loaded on the handheld.

- more info
 
 

© 2008 Janco Associates, Inc. - ALL RIGHTS RESERVED -- Revised: 04/15/08.